Terms of Sale / Return Policy / Privacy Policy - subject to change without
notice.
- Quantities may not be reduced once order is processed. Engraving instructions cannot be changed once order is
processed.
- Dayspring is not responsible for incomplete or corrupted logo files sent to
us to engrave or imprint, customers should send a bitmap with any vector files
to verify accuracy.
- Proofs are available upon request, and are not
available at all for rush orders. By ordering a rush, customer waives the
right for a proof. If customer does not request a proof, Dayspring
is not liable for imprint errors.
- Dayspring is not responsible for any misspelled words that are entered into
our the online order form or sent to us by email. We will print what
is sent to us, so be sure all words are correct when sent. Any redo order
for this reason as charged as normal price.
- For promotional items, a complete order is consider plus or minus 5% of the
requested total.
- For orders over $2000.00, 50% non-refundable is required,
deposit is non refundable. Merchant reverses the right to verify orders by phone
before processing. See
http://www.engravedpens.com/faq.htm#5 for complete details on payment
options.
- Target shipping dates are not guaranteed, but are met in
good faith. We are not responsible for carriers delays, or shipping delays.
- We reserve to right to reject any order under $50.
- Privacy Policy: We will not sell or rent your name or
email address to anyone else. Your other information also is only for the
use Dayspring Pen Shop
- Customers may be added to our private email list, unless
they request otherwise. Emails are sent to announce sales and specials.
- Customers can remove themselves at any time by
emailing us to be removed.
- International orders may be subject to customs or duties fees, which will be
responsibility of the customer, not Dayspring. Any such charges are paid
directly to the shipping carrier or government and not included in Dayspring
shipping charges
- Production time and shipping methods: Production time is separate from
shipping transit time and is counted in business days. We reserve the
right to ship by an alternate location, shipping method and/or carrier than
requested or paid for, as long as the package will arrive within same the
shipping transit time. (Example, if your shipping location is only one day from
a given warehouse by ground and you requested 3 day or 2nd day, we reserve the
right to ship from the closer warehouse and change the shipping method to ground
without refund or notice.)
- The party ordering a specific logo, design or text agrees not to hold
Dayspring Pen Shop responsible for trademark or copyright infringements.
You are responsible for the trademark issues of anything to send us to print or
engrave.
- RETURN POLICY: Engraved or custom printed
products are NOT returnable,
unless found defective on arrival or covered under the warranty of 90 days. In
such a case the customer must return items to us at their own expense for repair
or replacement. Blank items can be returned within 30 days for a refund
less 15% restocking.
Shipping costs are not refundable at all. Special ordered items or items
shipped direct from overseas warehouses are not returnable, even if blank.
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