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Dayspring Logo Pens Terms of Sale

Dayspring Pen Shop - Terms of Sale, Return Policy, and Privacy Policy.

Subject to change without notice. All orders are subject to these terms.

General Terms

Quantities may not be reduced once order is processed. Engraving instructions cannot be changed once order is processed.
Dayspring is not responsible for incomplete or corrupted logo files sent to us to engrave or imprint, customers should send a bitmap with any vector files to verify accuracy.
Proofs are available upon request, and are not available at all for rush orders. By ordering a rush, customer waives the right for a proof. If customer does not request a proof, Dayspring is not liable for imprint errors.
Dayspring is not responsible for any misspelled words that are entered into the online order form or sent to us by email. We will print what is sent to us, so be sure all words are correct when sent. Any redo order for this reason is charged as normal price.
For promotional items, a complete order is consider plus or minus 5% of the requested total.
Merchant reverses the right to verify orders by phone before processing.
Target shipping dates are not guaranteed, but are met in good faith. We are not responsible for carriers delays, or shipping delays.
We reserve the right to reject any order under $50, or repeated orders of the samples.
We reserve the right to take and use images of finished printed products with our customers decoration/logo for use on our web site and printed material for the purpose of showing what a finished product looks like. Web site images can be removed by request in writing.

Payment Information:

We accept Visa, MasterCard, Discover and Amex, Paypal, and Google checkout payments by request, Purchase orders with approved credit, and prepayment by check, money order, or wire transfer. The easiest and most common payment at the time of order by credit card.
Orders are prepaid as these are customized products. Order processing begins at time of payment unless otherwise noted. Orders produced overseas require full prepayment.
First time orders or new business accounts requires one of the following options for payment: A prepay by wire, paypal, check or credit card, OR a credit card for security of the payment with an approved PO and credit references. Subsequent orders may not require these if the order is within a customers credit limit and payments are submitted on time.
For established business accounts with Dayspring that have established credit with us through completed transactions, we accept signed Purchase Orders. Late payments are subject to interest and/or collection fees. Orders over $2500 may require a deposit or a credit card number for security depending on the payment history of the account.
Application for credit can be requested for established companies with a Dunn and Bradstreet number, credit history and credit references. Call to set this up with us. A purchase order is required. Lastly, we may require a credit card as security of payment for first orders with terms of net 30 days, except for goverment and education industries.
International orders require prepayment by wire, we do not accept credit cards on orders shipped to international addresses. International Purchase orders:New accounts, international PO's, orders without a USA contact, and orders shipping internationally are only processed with a completed wire prepayment
See our FAQ page for for complete details on payment options.
International orders may be subject to customs or duties fees, which will be the responsibility of the customer, not Dayspring. Any such charges are paid directly to the shipping carrier or government and not included in Dayspring shipping charges

We will not sell or rent your name or email address to anyone else. Your information is only for the use of Dayspring Pen Shop
Customers may be added to our private email list, unless they request otherwise. Emails are sent to announce sales and specials.
Customers can remove themselves at any time by emailing us to be removed.

Production time and shipping methods:

Production time is separate from shipping transit time and is counted in business days. Weekend and holiday's are excluded. We reserve the right to ship by an alternate location, shipping method and/or carrier than requested or paid for, as long as the package will arrive within same the shipping transit time. (Example, if your shipping location is only one day from a given warehouse by ground and you requested 3 day or 2nd day, we reserve the right to ship from the closer warehouse and change the shipping method to ground without refund or notice.)

Trademark and Return Polices

The party ordering a specific logo, design or text agrees not to hold Dayspring Pen Shop responsible for trademark or copyright infringements. You are responsible for the trademark issues of anything you send us to print or engrave.
RETURN POLICY: Engraved or custom printed products are NOT returnable, unless found defective on arrival or covered under the warranty of 30 days. In such a case, the customer must return items to us at their own expense for repair or replacement.
Blank items can be returned within 30 days for a refund less 15% restocking. Shipping costs are not refundable at all. Special ordered items or items shipped direct from overseas warehouses are not returnable, even if blank.