When did Dayspring Pens start?Dayspring Pens Started in 1994. Our sister site, www.giftpens.com for single pens was first. After the growing need to serve our business customers, we added promotional pens and then promotional products.
We are 100% mail order web based, but make no mistake every customer is treated like a friend around here.
What is the Dayspring Difference?What sets us part from the rest? What separates us from any competition is that we not only offer not only the best pricing, but quick, fast, courteous customer service! And we have 15 years experience and thousands of happy customers.
Our customer service values are what sets us apart from the rest.
How to contact Dayspring Pens
What is your Mission StatementOur Mission is to provide our customers with the perfect combination of best pricing + helpful customer service = making promotional product buying easy.
What if I need a promotion product fast?If you need promotional product fast, we are here to help! Just call us now for quickest attention to your need.
We will do all we can to find a solution for your event!
What is your full catalog section?Our main store has over 1000 of our best selling products. It is constantly growing with additional products. However, if you dont find what you need there, shop in our catalog section, as it has over 100,000 MORE promotional items. For hard to find items, this is the place to go. Just click full catalog in the menu bar and enter your search terms.
Or click here to to go the catalog section now catalog section now
What do you guys do at Dayspring?We a complete promotional product distributor. We provide businesses and organizations with custom logo pens in every price range.
But that is not all we do, we sell a complete line of logo products all across the USA and internationally as well, so don't be fooled by our name. If it has a logo on it, we do it.
We are not a fly by night web site, but rather have been offering top notch friendly knowledgeable customer service to our thousands of happy customer.
Don't be surprised we know you by name when you call, we are just that kind of company.
Read our customer service values - these set us apart from the restWe Believe Customer Service Should Be...
Knowledgeable - Our reps will help you find the right solution from our product offering of over 200,000 promotional products. We want to help you find what is right for you, right for your budget, and on time for your event.
Friendly -We try hard every day to smile on the phone. The way we see it, life and business are hard enough. Our job is help you making buying promotional products as simple as possible.
Quick to Respond - We respond to all phone, chat, and email inquiries fast. We aim for less than 2 hours, and often time reply in minutes. And one more thing, we will carefully read your comment to be sure we understand before we reply.
... And we work hard every day to prove it our customers
Can I order samples of pens or other products?Sure, our sample policy and order details are on this page
A couple of notes on samples: -Samples are usually from overruns and come with someone's logo on them.
-We refund the cost of samples and / or shipping costs against a full order up to $25
-Art proof by email are FREE, just ask us and we will create it for you.
-If you need a spec sample, which is a sample of an item with your logo on it, we do it, but costs are higher for it. Email us for spec samples.
Sample policy and sample ordering details
What logo format do you want and do all logo's work well?- See more file type detailed information-, including: .jpg, .gif, .ai, .eps, .tiff. --Most logos work great. For a 1 color imprint, we prefer a black and white digital image to work with. If you have art with many colors in it, please let us help you find a solution to your imprint needs.
While we can accept most ANY file format, we prefer a vector based image such as a .cdr, .ai or .eps. See also What is vector based art?
You can add your logo to the order at checkout or email it to us from the Contact Us page.
We recommend that you email us the logo in advance of your order to be sure it will fit correctly on the product.
We offer free art layouts by email.
Can I get a proof to be sure the art and spelling are correct?Yes, if you request a proof, one will be sent by email to you before your order is decorated. Please note, production time starts AFTER the proof is approved. If you want to see a free proof before you order, we offer that also.
What Fonts to you use?Our default font for text imprint or engraving is Arial. If you do not specify a font, this is what we will use. If you prefer a different font, please specify which Word font you desire, or you can email us the font file. We will always request that you email the text copy to us, to avoid copying and spelling errors.
What if I want to use our logo or an image? And what are the set up fees?SETUP FEES FOR LOGOS/ IMAGES. Unless otherwise stated on the page where the pen is shown, images and logos have a set up fee of $25. You can email us your logo or add it to cart before you check out. If you order the same product, you do not have to pay the set up fee again on the reorder.
Most promotional products will have a screen printing set up fee of between $30-$50 per order for a one location / one color imprint. This is the fee to build a screen to screen print your item and mix the ink, and run the printer etc.
Many of our products have NO set up fee for text engraving / imprinting.
Where can I find a PMS color chart? Art work Tips?General Art and File Tips
Do not put too much copy on the pens. For example, except in rare cases, a street address is not needed. Engraved pens will have smaller vertical decoration area than a screen printed pen will.
However, engraving is a more permanent decoration method.
Buy different pens for different purposes. For example, we suggest a plastic pen for general handouts, and a nicer metal pen for your clients. Board members and executives should look at the higher end executive pens.
What is the difference between engraving and imprinting? And between pad printing and screen printing?
Great Question! Full answer is on this page
Laser Engraving is a method of marking a promotional product by a computer laser beam. This laser beam will typically burn into or remove ("burn off") the outer coating on a product, such as a pen, and hence expose the under color of a product. For example: A pen may have a blue barrel. A laser will remove the blue coating where your logo is marked, and expose a gold or silver tube underneath. No ink is used in the process. This is the longest lasting marking type.
Imprinting is a method of applying your marking (ie your logo) to a product in color using ink. Screen and pad printing are the most common types. This allows the customer to choose the color they want on a product.
Imprinting by Pad printing is a method of imprinting in which a recessed surface is covered with ink. When the plate is wiped clean, ink remains in the recessed area. A silicone pad then presses against the plate, pulls the ink out of the recesses and is pressed directly against the product.
Imprinting by Screen Printing is a method in which the image is transferred to the printed surface by ink squeegeed through a stenciled screen stretched over a frame. Screens are treated with a light-sensitive emulsion, then film positives are put in contact with the screens and exposed to light. The light hardens the emulsion not covered by the film, leaving a soft area on the screen for the squeegee to force ink through. Also called silkscreening.
Full color digital printing allows for a full color imprint without extra cost per color.
What Does the "Free Engraving" Include on pens?Unless otherwise noted on the product page, laser engraving of text is free for orders. One location only.
NOTE: Free engraving offer does not include different personal names on each pen, or logo/image setup fee if applicable - see below.
We will NOT engrave or imprint anything that WE consider to be profanity.
What if I need a pen or product marked in 2 locations?If it will fit, we can do it. Extra charges apply
For laser engraved pens, our free engraving is one location (i.e. one side of the cap). If you need the second side of the pen engraved (i.e. to much text to put on one side) this is available.
On our rosewood pens, the second location engraving cost is $0.50/ for 20-249, pens, $.35 for 250-749 pens, and $.23 for 750 or more pens.
Does not apply if you pay to personalize the second side of the pen.
What about personal name engraving?Personalization is defined as having a different personal name on each item - IE "John Smith", Joe Brown. We can do this on several pens or products that are laser engraved, which is most wood and metal pens.
The cost is for $1.50 per item (pen or wood case) for up to 100 items, and then $.99 each over 100.
Please email the list of of names to us, we will add charges to your order. Generally, there is space for a maximum of 25 characters per line, up to 2 lines per pen.
Do you have a paper catalog?We no longer have a paper catalog... We carry over 100,000 products on our web site. If you can't find something you are looking for, please let us assist you in finding it.
We have carry 1200 featured products, and 100,000 more products in our promotional product catalog section. promotional product catalog section.
In addition - we carry many products not on the web site and even can do custom sourcing for you.
We can create free custom presentations to help you to show your ideas to your leadership team.
How do I sign up for your mailing list?
You can sign up for our be removed from our mailing list hereSigning up will give you exclusive coupon offers, and new product announcements and more. We email about 15 -20 times per year. We do not sell, rent or spam.
Ordering & PaymentQuestions about ordering and payment.
What is the minimum order requirement?Every pen has a min order requirement listed. Same is true for promotional products.
Our single pens section has a min order of 1 pen. If you only 1 gift pen, or several single pens this is the section of the web site for you.
For promotional pens section, wood pens have lowest min order starting at 20 pens or 12 sets.
The general rule is the more expensive the pen, the lower the min order. For a promotional pen order, the typical order is not less than $75 total.
What refills do the pens take? Where do I get them?If the pen takes a refill like most of our metal and wood pens do, then yes the refill is standard and available at most any office supply store. Low end plastic promotional pen are typically disposable. We sell some pen refills, but not for all pens.
Or you may find them at www.freerefill.com
How long does it take to have an order shipped to me?For most every product, you will see the "production time" listed on the Product Details tab. This is the time, counted in business days, that the factory needs to print or engrave your product. Most products have a "rush production" option available for an extra charge. Production time does NOT include the shipping transit time. Please email us if you need to know an exact shipping date for you order... or if you are trying to meet a deadline... 95% of the time we can find a way to make it happen for you.
What payment options do you offer for businesses? Do you accept PO's?We accept Visa, MasterCard, Discover and Amex, and Paypal. Yes, we accept Purchase orders with approved credit, and also prepayment by check, money order, or wire transfer. The easiest and most common payment at the time of order by credit card.
Orders are prepaid or require an approved PO, as these are customized products. Order processing begins at time of payment unless otherwise noted. Any orders produced overseas require full prepayment.
First time orders or new business accounts require one of the following options for payment: A prepay by wire, PayPal, check or credit card, OR a credit card for security of the payment with an approved PO and credit references. Subsequent orders may not require these if the order is within a customers credit limit and payments are submitted on time.
For established business accounts that have established credit with Dayspring through completed transactions, we accept signed Purchase Orders. Late payments are subject to interest and/or collection fees. Orders over $2500 may require a deposit or a credit card number for security depending on the payment history of the account.
Application for credit can be requested for established companies with a Dunn and Bradstreet number, credit history and credit references. Lastly, we may require a credit card as security of payment for first orders with terms of Net 30 days, except for government and education industries.
International orders require prepayment by wire, we do not accept credit cards on orders shipped to international addresses.
How much is shipping? Do you have free shipping?The shopping cart will calculate the shipping cost at check out. Shipping costs are calculated by the weight of the packages, the zip code it is going to, and the shipping method used. We typically ship by UPS, but on a few items we can offer USPS Mail options.
We have a products with free shipping.
Engraved or imprinted items are NOT returnable. If a product is defective at arrival, we will repair or replace them under the warranty period. UNengraved items are returnable for 30 days with an RMA number from us. Return shipping is the customers responsibility.