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1.
What is the min order on pens?
Can I order less than 20?
You will see our web site offers 2 sections.
For 1-19 pens,
you must use the
Single pens section.
For 25 to 25,000 pens, use the
promotional pens section.
Each pen style has it own min order. In
the promotional pens section, the general rule
is the more expensive the pen, the lower the
min order.
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| 2.
Can I order samples of pens or other products? Sure,
our sample policy and order details are on this
page:
click here.
If you need a spec sample, which is a sample of an
item with your logo on it, we do it, but the
customer must pay all set up fees etc. Email
us for spec samples.
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3.
Do your pens take standard refills?
If the pens takes a refill, like most of our metal
and wood pens do, then yes the refill is standard
and available at most any office supply store. Most of our ball point pens take Cross refills and rollerballs
take the following refills: Schaffer Slimline, Cross Rollingball
for select tip, and Cross Porous Point Refill. Our fountain
pen uses a 1/4" standard cartridge. We sell
refills
here.
Or you find them at
www.freerefill.com
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4.
How long does it take to have any order shipped to
me?
For most every product, you will see listed the
"production time". This is the time, counted
in business days" that the factory needs to
print or engrave your product.
Most products have a "rush production" option
available for an extra charge.
Production time does NOT include the shipping
transit time. Please email us if you need to
know an exact shipping date for you order... or
if you are trying to meet a deadline... 95% of
the time we can find a way to make it happen for
you, but you need to call us.
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5.
What payment options do you offer? Do you
accept Purchase orders?
We accept Visa, MasterCard, Discover and Amex, Paypal,
and Google checkout payments by request, and
prepayment by check, money order, or wire
transfer.
For
repeat businesses accounts that have
established credit with Dayspring through
completed transactions, we accept signed Purchase Orders,
terms are net 30 days. Late payments are
subject to 18% interest and collection fees.
First orders or for new business accounts require one
of the following: A prepaid deposit by
check or credit card, a credit card for security
of the payment ( the card is not charged unless
payment is not received), or the credit dept may
require prepayment of the
order if we can't verify your credit history
with a Dunn and Bradstreet account. Subsequent orders after a completed
transaction will not require these if the order
is within a customers credit limit.
International orders require prepayment by wire,
we do not accept credit cards on orders shipped
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6.
What logo format do you want and do all logo's
work well?
Most logos work great. For a 1 color imprint, we prefer a black and white digital
image or art copy sheet to work with. If you have art
with many colors in it... please let us help you
find a solutions.
While we can accept most ANY file format,
including: .jpg, .gif, .ai, .eps, --We prefer .cdr,
.ai or .eps (See: What is vector
based art?) You can
add your logo to the order at checkout or email
it to us from the Contact us page If you
don't have your logo in a vector format .tiff) -
art charges may apply.
We recommend that you email us the logo in
advance of your order to be sure it will fit
correctly on the product.
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7.
How much is shipping?
The shopping cart will calculate the shipping cost. We
ship by UPS. Shipping costs are calculated by the weight of the packages,
the zip code it is going to, and the shipping
method used.
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8.
Do you have a paper catalog?
We no longer have a paper catalog... You can
print pages off our web site. We carry
over 350,000 products on our
web site. If you can't find something you
are looking for, please let us assist you in
finding it.
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9.What
if I need a quantity larger than what is listed on the
web site?
Email us
for a quote if the quantity you need is not listed already on
the web site. We can handle large orders
and have the experience to get them done correctly and within
budget.
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10.
Do you have a warranty?
Yes all our pens are warranted for 6 months against defect,
but the warranty does NOT include use the the
refill, damage caused the user, nor batteries in
any electric products. Laser pens are also warranted for 6 months.
Warranty Info
Other products may be additional manufactures
warranty on them.
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11.
I am not comfortable sending my credit
card number over the internet - what should I
do?
Our on line shopping cart has government
1028 bit security. Thousands of customers use it, but we understand if you
don't feel comfortable using it. Your other ordering options. First,
Call us with your order. Second place your order on
line and fax us your credit card number or call it in.
Fax # is 561-828-0250. Mail us your order to Dayspring
Pen Shop, 111 Derrick Drive, Irmo, SC 29063.
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12.
What are your terms of sale and your return policy?
Engraved or imprinted are NOT returnable.
If pens are defective, we will repair or replace
them under the warranty period. UNengraved items are returnable for 30
days. Return
shipping is the customers responsibility. Our
complete
terms of sale is located here, please review
them before ordering.
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13.
What is the difference between engraving and
imprinting? And between pad printing and
screen printing?
Engraving is a method of marking a
promotional product by a computer laser beam.
This laser beam will typically remove ("burn
off") the outer coating on a product, such as a
pen, and hence expose the under color of a
product. For example: A pen may have
a blue barrel. A laser remove the blue
coating where you logo is marked, and expose a
gold or silver tube under. No ink is used
in the process, and this is the longest lasting
marking type.
Imprinting is method of apply a your
marking (ie your logo) to a product in color
using ink. Screen and pad printing are the
most common types. This allows the
customer to choose the color the want on a
product.
-Imprinting by Pad printing: Method
of imprinting in which a recessed surface is
covered with ink. When the plate is wiped clean,
ink remains in the recessed area. A silicone pad
then presses against the plate, pulls the ink
out of the recesses and is pressed directly
against the product.
- Imprinting by Screen Printing:
Imprinting method in which the image is
transferred to the printed surface by ink
squeegeed through a stenciled screen stretched
over a frame. Screens are treated with a
light-sensitive emulsion, then film positives
are put in contact with the screens and exposed
to light. The light hardens the emulsion not
covered by the film, leaving a soft area on the
screen for the squeegee to force ink through.
Also called silkscreening.
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14.
What Does the "Free Engraving" Include?
Unless otherwise noted on the product page, laser engraving of text is free for orders.
One
location on pen only. On some pens the imprinting is
free and the laser engraving is extra, this is
clearly noted in the details on the item page.
NOTE: Free engraving offer does not include different
personal names on each pen,
or logo/image
setup fee if applicable
- see below.
We will NOT engrave or imprint anything that WE
consider to be profanity.
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15.
What if I want to use our logo or an image? And
what are the set up fees?
SETUP FEES FOR LOGOS/ IMAGES.
Unless otherwise stated on the page where the pen
is show, images and logos have a set up
fee of $25. You can email us your
logo or add it to your logo when you check out. If you
order the same product, you do not have to pay
the set up fee again on the reorder.
Most promotional products will have a screen printing set up fee of
between $30-$50 per order for a one location / one color imprint.
This is the fee to build a screen to screen print your item and mix
the ink, and run the printer etc.
 Many
of our pens will have this logo on
them... this means there is NO
set fee for text engraving /
imprinting.
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16.
What if I need a pen or product marked in 2
locations?
If it will fit, we can do it. Extra
charges apply, depending on the product.
For laser engraved pens, our free engraving
is one location (i.e. one side of the cap).
If you need the second side of the pen engraved (i.e. to much text
to put on one side) this is available.
On our rosewood pens, the second location
engraving cost is $0.50/
for 20-249, pens, $.35 for 250-749 pens,
and $.23 for 750 or more pens.
Does not apply if you pay to personalize the second side of the pen. 
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17.
What about personal name engraving?
Personalization is defined as having
a different personal name on each item - IE "John Smith",
Joe Brown. We can do this pens or products that are laser
engraved, which is most wood and metal pens. The cost is for $1.50 per item (pen
or wood case).
Please email
the list of of names to us, we will add charges to your order.
Generally, there is space for a maximum of 25 characters per
line, up to 2 lines per pen.
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18.
Can I get a proof to be sure the art and
spelling are correct?
Yes, if you request a proof, one will be sent by email to
you b/f you order is run. Please note, production time starts
AFTER the proof is approved.
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19.
What Fonts to you use?
Our default font is
Arial, if you do not specify a font, this is what we will use. If you prefer a different font, please specify which Word font
you desire, or you can email us the font file.
We will always request that you
email
the text copy to us, to avoid copying and spelling errors
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20.
Where are the terms of sale located?
Important Terms of
sale are located here.
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